10a Privacy Policy — Our Commitment to Protecting Your Information
10a takes the privacy of your personal information very seriously. This policy clearly outlines what data we collect, how it is used, and what rights you have.
Last Updated: 2024
Details of Collected Information
The following types of information may be collected while using the 10a platform:
- Account Information: Name, date of birth, email address, mobile number, and verifiable identification documents provided at registration.
- Device & Browser Information: Your device type, operating system, browser version, IP address, and session duration.
- Financial Transaction Information: Details of BDT (৳) deposits and withdrawals via bKash, Nagad, or Rocket, including transaction times and amounts.
- Usage Information: Games played, time spent on the platform, betting history, and session logs.
- Cookies & Tracking Data: Information related to first- and third-party cookies, local storage data, and user preferences.
Data collection is always kept to the minimum necessary, and no unnecessary information is stored.
Purpose of Data Use
- For account verification and management.
- To process deposits, withdrawals, and BDT transactions.
- To resolve technical issues on the platform and improve the gaming experience.
- To detect and prevent fraudulent activity.
- To send important account notices and updates.
- To inform you of relevant bonuses and promotional offers.
- To recommend games and content based on user preferences.
- To respond to customer support requests.
Cookies & Tracking Technologies
The 10a platform uses cookies to enhance your experience. Cookies are small data files stored in your browser.
We use the following types of cookies:
- Essential Cookies: Essential for login sessions and security verification — these cannot be disabled.
- Functional Cookies: Stores your language preferences, game settings, and other personalization options.
- Analytics Cookies: Collects anonymous data to help us understand which parts of the platform are used most.
You can disable non-essential cookies from your browser settings, though some features may become limited as a result.
Data Storage, Security & Third Parties
Storage & Security Measures
At 10a, your data is transmitted via SSL encryption and stored on secured servers. Financial transaction data is protected with an additional layer of encryption.
Data is retained only for as long as necessary. After account closure, transaction records may be kept for a defined period in accordance with regulatory requirements.
Sharing Information with Third Parties
10a never sells your personal information to third parties. However, limited data may be shared in the following cases:
- With authorized payment providers such as bKash or Nagad for payment processing.
- Upon request from legal authorities or regulatory bodies in Bangladesh.
- With authorized security partners to prevent fraud and ensure safety.
User Rights & Policy Changes
Your Rights Over Your Data
As a 10a user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your information in certain circumstances, though legal or regulatory obligations may apply.
- Right to Restriction of Processing: You may object to the use of your information for specific purposes.
Policy Change Notifications
10a may update this Privacy Policy at any time. A notice will be posted on the platform for any significant changes. A change in the policy date indicates that an update has been made.
Have questions? We're here to help.
For any questions about our Privacy Policy, please contact our support team. Email: [email protected]
For general questions, visit our FAQ View.